Help Center
Find answers to frequently asked questions and get support.
How Can We Help?
Find answers to common questions about using ParcelFlow.
Getting Started
- How do I register? Click the "Sign Up" button and choose your role (Shop, Rider, or Host)
- How do I verify my account? Riders need admin verification. Shops and Hosts are verified upon email confirmation
- How do I reset my password? Click "Forgot Password" on the login page
For Shops
- How do I create a delivery? Go to Dashboard → Create New Item → Fill in delivery details
- How do I track my delivery? View all deliveries in your dashboard with real-time status updates
- What are delivery types? Direct (rider picks up from you and delivers) or Via Hub (goes through logistics hub)
For Riders
- How do I claim a delivery? Go to Available tab → View items in your area → Click "Claim This Delivery"
- How do I update delivery status? Click the status button on your assignment card to progress to next stage
- How do I collect payment? When marking delivery as complete, a dialog shows total COD + delivery charge to collect
For Hosts
- How do I manage my hub? Access hub settings from Dashboard → Hubs
- How do I assign deliveries to riders? Go to Assignments → Select pending delivery → Assign to available rider
Still have questions? Contact support@parcelflow.com